If you want to increase customer satisfaction and grow profits, improve your employee engagement scores.
The statistics and research are very clear. Millions and millions of dollars have been spent on research by the Gallup Organization to create a feedback system to find out the meaning of successful employee engagement. The study developed a 12-question survey to identify the strong feelings around employee engagement. The questions covered everything from asking about having a mentor at work to “in the last six months, has someone at work talked to you about your progress?” Many other research firms on measuring the effectiveness of human capital have concurred.
Results from these studies were not surprising to AIG in that there was a strong indication that the more the company cared about their employees on a day-to-day basis, the higher the score and greater productivity from the engaged employees.
As the saying goes, it isn’t rocket science. Successful companies know that the key is to get employees keenly focused on objectives and behaviors that will help them be stars and in turn, have that same feeling of success spill over to customers. People want to work with successful people.
High employee satisfaction level=high customer satisfaction level
At AIG, we believe there is an art and a science to developing incentive and excellence programs to truly engage employees to be the best they can be throughout their careers. Our first objective is to listen and observe the culture and environment of a company and then weave the mission, values and philosophies of the leadership into a program of aligning all the elements. We give you a track to run on.
Through independent research from the Corporate Leadership Council and Towers Perrin, it has been determined that recognition programs create a more positive environment of employee motivation and engagement to bring about significant improvements in job performance. To just increase compensation is not the answer.
Our formula is to develop programs that become part of the fabric of the company’s culture and brand. AIG will focus on details of the business strategy and relate it to program applications and on target deliverables. We then design a platform of communications and rewards incentives to frequently recognize the contributions employees make on a near term… long term… and daily basis.